Refund policy
REFUND POLICY Last Updated: May 6, 2026
1. Overview
At Glades Golf, we stand behind the quality of our apparel. If you're not completely satisfied with your purchase, we're here to help. Please read the following policy carefully before initiating a return or exchange.
2. Returns
We accept returns within 30 days of the delivery date, provided the item meets the following conditions:
- Unworn and unwashed
- In original condition with all tags attached
- Free from odors, stains, or signs of use
- In original packaging where applicable
Items that do not meet these conditions will not be accepted and will be returned to you at your expense.
3. Exchanges
We are happy to exchange items for a different size or color within 30 days of delivery, subject to availability. If the desired item is out of stock, we will issue store credit or a refund at your preference.
4. Final Sale Items
The following items are not eligible for return or exchange:
- Items marked "Final Sale" at the time of purchase
- Customized or personalized items
- Gift cards
5. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at jim@gladesgolf.com with your order number and a photo of the issue. We will make it right at no cost to you — either with a replacement, store credit, or full refund, at your discretion.
6. How to Initiate a Return or Exchange
- Email us at jim@gladesgolf.com with your order number and reason for return
- We will respond within 2–3 business days with return instructions and a return shipping address
- Pack your item securely and ship it back using a trackable shipping method
- Once we receive and inspect the item, we will process your refund or exchange within 5–7 business days
7. Refund Processing
- Approved refunds will be issued to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer
- You will receive an email confirmation once your refund has been processed
8. Shipping Costs
- Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item, defective product, etc.)
- Original shipping charges are non-refundable
- We recommend using a trackable shipping method, as we are not responsible for lost return packages
9. Late Returns
Returns requested after the 30-day window will be evaluated on a case-by-case basis and may only be eligible for store credit, at our discretion.
10. Contact Us
Have a question about your order or this policy? We'd love to help.
Glades Golf Fort Lauderdale, Florida 📧 jim@gladesgolf.com